Booking & Cancellation Policy

We want booking your classes at Renew to be simple and straightforward. Please take a moment to read the information below before purchasing a pass or booking a session.

Cancellations & Rescheduling

If you need to cancel or reschedule a class, please give at least 24 hours’ notice.

Cancellations made with the required notice will be returned to your account as a class credit so you can rebook another session.

Late Arrivals

Please arrive around 5 minutes before your class so you have time to get settled.

Once a class has started, late arrivals cannot be admitted. This allows the session to begin safely and without disruption to the rest of the class.

Pregnancy Guidance

If you are new to Reformer Pilates and are over 20 weeks pregnant, you will need to attend a 1:1 session before joining a group class.

This allows the instructor to understand your needs, familiarise you with the Reformer and make sure you feel confident before joining a class.

Class Passes

Renew class passes are non-refundable.

Each pass has its own validity period, which begins from purchase and is shown clearly when selecting your pass:

Renew Routine

4 Classes — valid for 30 days

8 Classes — valid for 30 days

12 Classes — valid for 30 days

Flexi Pass

4 Classes — valid for 45 days

8 Classes — valid for 60 days

Pass validity periods cannot be extended, so please choose the option that best suits your schedule.

Transferring a Pass

Class passes may be transferred to another person with prior notice to Renew. Please contact us before arranging a transfer.

New Client Experience

The New Client Experience is available only to clients who have never attended Renew Reformer Pilates before and includes
3 Reformer Pilates classes for £49.

All 3 classes must be used within 30 days of purchase.

To redeem the offer, simply contact us on WhatsApp and we’ll send you your exclusive booking code and link.

The standard 24-hour cancellation and rescheduling policy applies to these sessions.

Booking Your Classes

Group classes are booked through Gymcatch.

If you’re looking for a 1:1 or 1:2 Reformer session and cannot find a suitable available time, you can contact Renew directly by email or WhatsApp
and we’ll do our best to accommodate you.

Questions?

If you’re unsure which class, pass or session is right for you, please get in touch before booking.

Email: renewreformerpilates@outlook.com
WhatsApp: 07494 645 484