Privacy Policy
Last updated: 4 October 2026
Renew Reformer Pilates respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website, contact us or book with us.
Who we are
Renew Reformer Pilates is a women-only Reformer Pilates studio based in Cheshunt.
Renew Reformer Pilates
Studio House, Delamare Road, Cheshunt, EN8 9SH
Email: renewreformerpilates@outlook.com
Information we collect
We may collect personal information when you contact Renew, make an enquiry, claim an introductory offer or make a booking. This may include your name, email address, telephone number, booking details and any information you choose to provide when contacting us.
Our website may also collect basic technical information about how visitors use the site, such as device, browser and page-visit information.
How we use your information
We use personal information to respond to enquiries, manage bookings and passes, provide our Pilates services, communicate with clients and operate and improve the Renew website.
We will only use your information for marketing where you have agreed to receive this type of communication.
Gymcatch
Renew uses Gymcatch to manage class bookings, passes and private sessions.
When you book through Gymcatch, information may be collected directly by Gymcatch under its own privacy terms. Renew may receive the information necessary to manage your booking and provide your session.
If you contact Renew through WhatsApp, your telephone number, messages and any information you choose to provide will also be processed through WhatsApp.
This includes contacting us to redeem the New Client Experience or enquire about a booking.
Squarespace
Our website is hosted by Squarespace. Squarespace may process certain technical information required to securely operate and maintain the website.
Google Maps
Our website may use Google Maps to help visitors find the studio. Google may process certain technical information when you interact with the embedded map.
Sharing your information
Renew does not sell your personal information.
We may share information with service providers where necessary to operate the studio and website, including platforms such as Gymcatch, Squarespace, Google and WhatsApp.
Information may also be disclosed where required by law.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose it was collected, including providing our services, managing client relationships and meeting any legal or administrative requirements.
Your rights
Under UK data-protection law, you may have rights relating to your personal information, including requesting access to it, asking for inaccurate information to be corrected, requesting deletion in certain circumstances and objecting to certain types of processing.
If we rely on your consent, you can withdraw that consent at any time.
To make a request or ask a question about your personal information, contact:
renewreformerpilates@outlook.com
You also have the right to raise a concern with the Information Commissioner’s Office (ICO).
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to Renew’s services, website or legal requirements.